Answer
Jan 09, 2025 - 11:46 AM
With increased online shopping we've noticed an increase in lost packages by FedEx, UPS and the USPS. It is always the customer's responsibility to provide Mainely Urns with an accurate shipping address and also to track their package once shipped. If there are any issues regarding delivery, the customer must notify both the carrier and Mainely Urns ASAP. FedEx, UPS and the USPS are billion dollar organizations with 99.99% delivery rates but in rare instances they make mistakes and lose packages.
If carrier tracking says a package is 'Delivered' (but not actually received by you), is lost or you think stolen stolen:
Step 1 - Look everywhere. Front door, back door, garage, between doors. Ask neighbors to the left and right and across the street. 99% of the time a temporary driver or substitute driver is the culprit and the odds are highest that the package was in fact delivered, but maybe not to the door you are used to or maybe to the wrong address.
Step 2 - Triple check the address you provided Mainely Urns was in fact accurate and correct. Check street number, zip code, street name, etc.
Step 3 - Track again and call the carrier. As the customer you have local knowledge of streets, neighbors, prior delivery issues, and might even know your regular driver. You can start an investigation.
Step 4 - Call Mainely Urns - Let us know what is going on. We can start an investigation, instead, however we will be given the same information as the customer, nothing additional. If a replacement needs to be sent, see below.
