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Ask a question and receive knowledgeable answers from topic experts
What is the return and exchange policy? View answer
Asked 9 ´days ago | Returns and Exchanges
Asked 3 ´months ago | Custom Photo Cremation Urn
What size cremation urn do I need?
Asked 3 ´months ago | Support
Do you use UPS, FedEx or USPS for shipping?
Asked 1 ´month ago | Shipping
Can you a custom cremation urn for me?
Asked 3 ´months ago | Personalization
How can I upload what I want my personalization to look like? View answer
Asked 1 ´month ago | Personalization
Do you offer free shipping? View answer
Asked 8 ´days ago | Shipping
Are these urns really made in Maine? View answer
Asked 3 ´months ago | Maine Cherry Wood
How are the photos or portraits put on the urn? View answer
Asked 3 ´months ago | Photo Urns
What if my urn arrives damaged?
Asked 3 ´months ago | Shipping
When will my order get processed? View answer
Asked 8 ´days ago | Shipping
What is the weight of the bronze snap top urn? View answer
Asked 4 ´months ago
Return & Exchange Instructions View answer
Asked 9 ´days ago | Returns and Exchanges
Can I keep an urn outside? View answer
Asked 3 ´months ago | Support
Size of rectangle urn View answer
Asked 3 ´months ago | Bronze Urns > Bronze Snap Top Niche Cremation Urn
Can more than one side be engraved View answer
Asked 4 ´months ago | Navy Pewter Finish Beaumont Cremation Urn
MacKenzie Cremation Urn Sizes View answer
Asked 4 ´months ago | MacKenzie Urns > Mackenzie Classic Cultured Marble Cremation Urn
Is this temporary cremation urn ok for shipping to UK? View answer
Asked 3 ´months ago | Support
What are these urn nameplates made of? View answer
Asked 3 ´months ago | Nameplates
What color will the engraving be on this urn? View answer
Asked 3 ´months ago | Homage Urns
Do you accept walk-ins or have a storefront? View answer
Asked 3 ´months ago | Support
Can I see what this nameplate will look like before it is shipped? View answer
Asked 3 ´months ago | Nameplates
How do you put the ashes in the urn and how do you open the urn?
Asked 3 ´months ago | Support
Asked 3 ´months ago | Shipping
Can I make changes after I submit my order? View answer
Asked 14 ´days ago
What if my order ships and I need to cancel? View answer
Asked 8 ´days ago | Shipping
Do you have a name plate that will fit on an urn ⚱️? View answer
Asked 2 ´days ago | Personalization
Engrave nameplates View answer
Asked 4 ´months ago | Engraved Rectangular Nameplate - Choose Style, Color and Size
Do you have personalization options if my urn can't be engraved? View answer
Asked 3 ´months ago | Personalization, Support
Will I have to sign for my delivery? View answer
Asked 8 ´days ago | Shipping
Can this be used as a ash vault and how much ash would it hold up? View answer
Asked 18 ´days ago
Dimensions question... View answer
Asked 4 ´months ago | Bronze Urns > Butterflies Bronze Snap Top Niche Cremation Urn
Lost or Missing Packages View answer
Asked 8 ´days ago | Shipping
My package was lost and I need a replacement
Asked 8 ´days ago | Shipping
How do I determine how big of an urn I will need?
Asked 3 ´months ago | Support
