About This Q&A
Ask a question and receive knowledgeable answers from topic experts
When will my item ship? View answer
Asked 2 ´months ago | Shipping
Can you a make a custom cremation urn for me? View answer
Asked 6 ´months ago | Cremation Urn Personalization
What is the return and exchange policy? View answer
Asked 2 ´months ago | Returns and Exchanges
Green Burial and Biodegradable Urn Buying Guide View answer
Asked 21 ´hours ago | Buying Guides
How are the photos or portraits put on the urn? View answer
Asked 6 ´months ago | Photo Urns
Can orders be canceled if I am not pleased with proof? View answer
Asked 3 ´months ago | Support, Cremation Urn Personalization
What size cremation urn do I need? View answer
Asked 6 ´months ago | Support
Can I make changes after I submit my order? View answer
Asked 3 ´months ago
When will my order get processed? View answer
Asked 2 ´months ago | Shipping
Are people dressed when they're cremated? View answer
Asked 2 ´months ago | Everything About Cremation Articles
Do you use UPS, FedEx or USPS for shipping?
Asked 4 ´months ago | Shipping
Is this urn made in Canada or the US? View answer
Asked 3 ´days ago
Engrave nameplates View answer
Asked 6 ´months ago | Engraved Rectangular Nameplate - Choose Style, Color and Size
MacKenzie Cremation Urn Sizes View answer
Asked 6 ´months ago | MacKenzie Urns > Mackenzie Classic Cultured Marble Cremation Urn
How are proofs and approvals handled?
Asked 4 ´months ago | UrnSpiration Program FAQs
What if my urn arrives damaged?
Asked 6 ´months ago | Shipping
What holidays are observed? View answer
Asked 2 ´months ago | Shipping
Asked 6 ´months ago | Shipping
What is the Milestone SLA (Service Level Agreement)?
Asked 4 ´months ago | Wholesale, UrnSpiration Program FAQs
Lost or Missing Packages View answer
Asked 2 ´months ago | Shipping
Can I keep an urn outside? View answer
Asked 6 ´months ago | Support
Return & Exchange Instructions View answer
Asked 2 ´months ago | Returns and Exchanges
Cremation vs. Traditional Burial?
Asked 2 ´months ago | Everything About Cremation Articles
What are some trends in Cremation and Funerals? View answer
Asked 2 ´months ago | Everything About Cremation Articles
What are the Pros and Cons of cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
How Much Does the Average Cremation Cost in 2024? View answer
Asked 2 ´months ago | Everything About Cremation Articles
Do I need a casket for cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
How can my families use QR Codes?
Asked 4 ´months ago | UrnSpiration Program FAQs
What Are Current Cremation Rates? View answer
Asked 2 ´months ago | Everything About Cremation Articles
Are There Religious Considerations to Cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
Asked 4 ´months ago | UrnSpiration Program FAQs
What happens after a cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
Why a Lookbook and not a Catalog?
Asked 4 ´months ago | UrnSpiration Program FAQs
How Much Do Cremation Ashes Weigh? View answer
Asked 2 ´months ago | Everything About Cremation Articles
What are the Pros and Cons of Casket burial? View answer
Asked 2 ´months ago | Everything About Cremation Articles
What happens during the cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
What Happens Before Cremation? View answer
Asked 2 ´months ago | Everything About Cremation Articles
What is a crematorium? View answer
Asked 2 ´months ago | Everything About Cremation Articles
