Answer
Oct 01, 2025 - 12:43 PM
How Can I Contact You If I Have a Question About My Order?
We're here to help!
📅 Customer Service Hours (Eastern Time)
Monday – Friday: 8:30 AM – 4:30 PM
Note: We often try to respond to emails and voicemails outside of business hours when possible.
📞 Contact Info
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Email: service@mainelyurns.com
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Toll-Free (U.S.): 866.516.1296
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International & Canada: 866.516.1296
📦 Returns & Exchanges Mailing Address
By appointment only
Returns and Exchange Policy
Mainely Urns and Memorials
Attn: Returns
60 Pineland Drive
Brunswick Hall, Suite 122
New Gloucester, ME 04260
👉 [Click here for a PDF map of the Pineland Campus]
📆 Holidays We Observe
We and most major shipping carriers do not process, ship, or deliver orders on the following holidays:
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New Year’s Eve & Day
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Martin Luther King Jr. Day
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President’s Day
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Memorial Day
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Juneteenth
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Independence Day
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Labor Day
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Columbus Day
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Thanksgiving & Day After
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Christmas Eve & Day
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Saturdays & Sundays
We also recognize additional observances that may affect processing or shipping with our suppliers, including:
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Lincoln’s Birthday
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Ash Wednesday
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Passover
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Good Friday
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Rosh Hashanah
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Yom Kippur
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Hanukkah
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Veteran’s Day
If you have any questions, please don’t hesitate to reach out. We're honored to help during this important time.
While we are not currently accepting walk-ins without an appointment, our Customer Service Team is available during the hours listed below, and we're happy to assist by phone or email.
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