Engraving question View answer
Asked 1 ´day ago | Botticino Column Marble Cremation Urn
Do you have a name plate that will fit on an urn ⚱️? View answer
Asked 8 ´days ago | Personalization
When will my order get processed? View answer
Asked 14 ´days ago | Shipping
Will I have to sign for my delivery? View answer
Asked 14 ´days ago | Shipping
Are you open on the weekend? View answer
Asked 14 ´days ago | Shipping
Do you offer free shipping? View answer
Asked 14 ´days ago | Shipping
What holidays are observed? View answer
Asked 14 ´days ago | Shipping
When will my item ship? View answer
Asked 14 ´days ago | Shipping
My package was lost and I need a replacement
Asked 14 ´days ago | Shipping
Lost or Missing Packages View answer
Asked 14 ´days ago | Shipping
What if my order ships and I need to cancel? View answer
Asked 14 ´days ago | Shipping
Return & Exchange Instructions View answer
Asked 15 ´days ago | Returns and Exchanges
What is the return and exchange policy? View answer
Asked 15 ´days ago | Returns and Exchanges
Can I make changes after I submit my order? View answer
Asked 21 ´days ago
Can this be used as a ash vault and how much ash would it hold up? View answer
Asked 24 ´days ago
How can I upload what I want my personalization to look like? View answer
Asked 1 ´month ago | Personalization
Can orders be canceled if I am not pleased with proof? View answer
Asked 1 ´month ago | Support, Personalization
Asked 1 ´month ago | Milestone Funeral Partners
How do I find the status of my order?
Asked 1 ´month ago | Milestone Funeral Partners
Asked 1 ´month ago | Milestone Funeral Partners
How can my families use QR Codes?
Asked 1 ´month ago | Milestone Funeral Partners
Why a Lookbook and not a Catalog?
Asked 1 ´month ago | Milestone Funeral Partners
Bridging the Gap: Lookbooks and QR Codes
Asked 1 ´month ago | Milestone Funeral Partners
What is the Milestone SLA (Service Level Agreement)?
Asked 1 ´month ago | Wholesale, Milestone Funeral Partners
Do you use UPS, FedEx or USPS for shipping?
Asked 1 ´month ago | Shipping
How do I create my Milestone account?
Asked 1 ´month ago | Milestone Funeral Partners
How are proofs and approvals handled?
Asked 1 ´month ago | Milestone Funeral Partners
Asked 1 ´month ago
What makes these Hero medallions a premium emblem?
Asked 1 ´month ago | Hero Medallions
How do I link my QR code to a memorial website?
Asked 3 ´months ago | QR Code
What size cremation urn do I need?
Asked 3 ´months ago | Support
Can you a custom cremation urn for me?
Asked 3 ´months ago | Personalization
Can I see what this nameplate will look like before it is shipped? View answer
Asked 3 ´months ago | Nameplates
Do you accept walk-ins or have a storefront? View answer
Asked 3 ´months ago | Support
What if my urn arrives damaged?
Asked 3 ´months ago | Shipping
Asked 3 ´months ago | Support
Can I keep an urn outside? View answer
Asked 3 ´months ago | Support
How much of the ashes can I put in a piece of your jewelry?
Asked 3 ´months ago | Support
Do you have personalization options if my urn can't be engraved? View answer
Asked 3 ´months ago | Personalization, Support
