When will my item ship? View answer
Answer posted 2 months ago | Shipping
Lost or Missing Packages View answer
Answer posted 2 months ago | Shipping
What if my order ships and I need to cancel? View answer
Answer posted 2 months ago | Shipping
Return & Exchange Instructions View answer
Answer updated 2 months ago | Returns and Exchanges
What is the return and exchange policy? View answer
Answer updated 2 months ago | Returns and Exchanges
Can I make changes after I submit my order? View answer
Asked 3 ´months ago
Can this be used as a ash vault and how much ash would it hold up? View answer
Asked 3 ´months ago
Can orders be canceled if I am not pleased with proof? View answer
Answer posted 3 months ago | Support, Cremation Urn Personalization
How can I upload what I want my personalization to look like? View answer
Answer updated 3 months ago | Cremation Urn Personalization
Question updated 4 months ago | UrnSpiration Program FAQs
How do I find the status of my order?
Asked 4 ´months ago | UrnSpiration Program FAQs
Asked 4 ´months ago | UrnSpiration Program FAQs
How can my families use QR Codes?
Asked 4 ´months ago | UrnSpiration Program FAQs
Why a Lookbook and not a Catalog?
Asked 4 ´months ago | UrnSpiration Program FAQs
Bridging the Gap: Lookbooks and QR Codes
Asked 4 ´months ago | UrnSpiration Program FAQs
What is the Milestone SLA (Service Level Agreement)?
Asked 4 ´months ago | Wholesale, UrnSpiration Program FAQs
Do you use UPS, FedEx or USPS for shipping?
Asked 4 ´months ago | Shipping
How do I create my Milestone account?
Asked 4 ´months ago | UrnSpiration Program FAQs
How are proofs and approvals handled?
Asked 4 ´months ago | UrnSpiration Program FAQs
Asked 4 ´months ago
Where do I upload a picture for this urn? View answer
Question updated 4 months ago | Eternal Reflections > Dog Devotion Photo Frame Wood Pet Cremation Urn
What makes these Hero medallions a premium emblem?
Question updated 4 months ago | Hero Medallions
How do I link my QR code to a memorial website?
Question updated 5 months ago | QR Code
Can I see what this nameplate will look like before it is shipped? View answer
Answer posted 6 months ago | Nameplates
Can I send a picture or image get it put on the urn? View answer
Question updated 6 months ago | Dog Bone Pet Classic Cultured Marble Cremation Urn
Do you have personalization options if my urn can't be engraved? View answer
Answer posted 6 months ago | Cremation Urn Personalization, Support
Can I keep an urn outside? View answer
Answer posted 6 months ago | Support
Do you accept walk-ins or have a storefront? View answer
Answer posted 6 months ago | Support
What if my urn arrives damaged?
Asked 6 ´months ago | Shipping
Asked 6 ´months ago | Support
How much of the ashes can I put in a piece of your jewelry?
Asked 6 ´months ago | Support
How do you put the ashes in the urn and how do you open the urn?
Asked 6 ´months ago | Support
Asked 6 ´months ago | Shipping
How do I know that my item is going to look how I want it to?
Asked 6 ´months ago | Cremation Urn Personalization
Can the urn I purchased be buried as it is?
Asked 6 ´months ago | Support
How do I determine how big of an urn I will need?
Asked 6 ´months ago | Support
How are the photos or portraits put on the urn? View answer
Answer posted 6 months ago | Photo Urns
What color will the engraving be on this urn? View answer
Question updated 6 months ago | Homage Urns
What are these urn nameplates made of? View answer
Question updated 6 months ago | Nameplates
Will I get to see a proof or what the design looks like before it is personalized? View answer
Answer posted 6 months ago | Cremation Urn Personalization
MacKenzie Cremation Urn Sizes View answer
Question updated 6 months ago | MacKenzie Urns > Mackenzie Classic Cultured Marble Cremation Urn
